Capcom has issued a formal apology for the problems with the recent Street Fighter V beta. The post on Capcom Unity expresses the company’s regret for the issues with connectivity over the weekend for the Street Fighter V beta:
Capcom offers its sincerest apologies to everyone who participated in this first beta test. While the purpose of a beta is to work out these type of issues, it was very clear that the issues we faced were more severe than we were prepared for. After three days of testing, while we were making progress and collecting valuable data, we felt the majority of players were not having a good experience, and the best course of action would be to take the servers offline for extended maintenance. We will be postponing our first beta phase until we believe the experience is going to be a positive one for players.
The server problems kept most players from even connecting to the Street Fighter V beta, and even those that were able to connect were experiencing connection problems. Capcom took the beta down for server maintenance and then opened them again solely for North America.
Capcom is offering an incentive to all players affected by the beta problems, although they haven’t stated what that incentive might be. They have also stated that this beta will not count towards players’ Street Fighter V beta allotments. At least three more Street Fighter V betas were scheduled after this one, as well as betas in Europe and Asia:
To all of the players that participated and supported us through this initial phase, we cannot thank you enough. We understand how frustrating it is to be so close to playing the game you are excited for, and to not have it working. The whole team here is very disappointed that we were unable to deliver a proper beta experience this time. Thank you so much for your continued support, and we promise that we will have a better experience for you with the future betas.
We’ll be updating this post as more information about the Street Fighter V beta is released by Capcom.
How do you feel about Capcom’s apology? Were any of you affected by the beta’s connectivity problems?